Did you know that Aetna is the third largest insurance company in the U.S. with coverage for over 22.1 million members in 2021? If you or a family member are struggling with mental health or substance abuse issues and have Aetna rehab coverage, it can be overwhelming to figure out how and when to seek treatment.
When battling mental health disorders such as depression or trauma, life can feel heavy. Maybe you’ve been using alcohol or drugs to self-medicate your symptoms. Maybe you’ve realized you have a substance abuse problem for a while but feel too ashamed or embarrassed to get help. Before you start beating yourself up in an endless cycle, use this moment to take a breath, and know you are not alone and help is available.
In 2008, a law was passed called Mental Health Parity that requires insurance companies with over 50 members on their plans to cover mental health and substance abuse disorders in the same way that physical medical conditions are covered. This means if you have Aetna coverage as your insurance, you cannot be discriminated against.
Here are some helpful pointers to assist you or your loved one get the treatment you need with Aetna rehab coverage.
Taking this first step can be scary. You don’t want to feel judged, and the thought of telling a stranger that you need help may be the last thing you want to do. Rest assured that the customer care team at Aetna is trained to handle even the toughest problems. All insurance companies must abide by the federal law known as The Health Insurance Portability and Accountability Act of 1996 (HIPAA). Your call will be confidential, and personal health information can not be released without your consent.
When you call, you will want a list of questions to ask Aetna’s customer care team. Keep a pen and paper nearby to take notes. These are some of the questions you may want to ask:
Using the list Aetna provided, you can start calling or researching providers on the Internet. Some of the questions to ask a potential provider are:
Sometimes making that first call is the hardest part of recovery. Once you have all the knowledge you need, decide on a provider and start your treatment journey. You’ve got this! Life is short and we are all in this together.
For additional information on Aetna rehab coverage for mental health or substance abuse issues, contact Mending Fences.